Robin Roo Fair Gaming Policy

At Robin Roo Casino we are committed to providing a safe, transparent, and fair gaming environment for all players. This Fair Gaming Policy describes the principles, practices, and protections we have in place to ensure that all games are conducted fairly, randomly, and consistently. By using our services, you agree to abide by this Policy.

Licensing & Regulation

• Our games are operated under valid and recognised license(s), and are subject to regulatory oversight.
• We comply with the laws and regulations of the jurisdictions in which we operate.
• Any independent regulatory audits we undergo are used to verify compliance with gaming standards and fairness requirements.

Random Number Generators (RNGs)

• All digital games (slots, table games, video poker, etc.) use reliable and tested Random Number Generators to ensure outcomes are unpredictable and not manipulated.
• The RNGs are tested and certified by independent, accredited third-party testing laboratories. Testing includes statistical tests for randomness, uniformity, lack of bias, and unpredictability.

Return to Player (RTP) & House Edge

• Each game has a specified theoretical Return to Player (RTP) and House Edge, which are disclosed in the game information or help section.
• The RTP represents the long-term average amount of wagers returned to players (excluding bonuses, promotions and wagering requirements). Actual short-term results will vary.
• We strive to ensure that RTPs are accurate, clear, and not misleading.

Game Providers & Certifications

• We only use software and games from reputable, licensed providers with a track record of integrity.
• All third-party game providers we work with must adhere to industry standards for fairness (e.g. ISO/IEC 17025, GLI, eCOGRA, or equivalent) and must have their systems audited and certified.
• Where possible, we make certification reports or summaries available to players on request or via our website.

Game Integrity & Security

• Our technical infrastructure is protected with industry-standard security measures (encryption, secure data centres, firewalls, etc.) to prevent tampering, hacking, or unauthorised access.
• Game software is securely hosted and regularly monitored.
• We maintain logs and audit trails of game operations and random number generation to resolve any disputes or investigations.

Transparency to Players

• We provide clear and accessible information about game rules, payouts, RTPs, wagering requirements (if part of promotions/bonuses), and other relevant terms.
• If a game is part of a progressive jackpot or special promotion, we clearly display how the jackpot is triggered, how it grows, and how winners are determined.
• Any fees, charges, or withholding (if legally required) are disclosed in our terms and conditions, before or at the time of the transaction.

Responsible Gaming & Player Protection

• We provide tools and support to help players gamble responsibly, including (but not limited to) deposit limits, loss limits, session time limits, self-exclusion, and cooling-off periods.
• Our staff are trained to detect and respond to signs of problem gambling.
• We provide access to information and resources for problem gambling help and counselling.

Dispute Resolution

• If you have concerns or believe that a game outcome was unfair or incorrect, you may contact our Customer Support.
• We commit to investigating any such claims in a fair, timely, and transparent manner.
• If we cannot resolve the issue internally to your satisfaction, you will be advised of the external body or regulator you can escalate the matter to, if applicable.

Audit & Monitoring

• Independent third-party audits are performed regularly to verify fairness, randomness, security, and compliance with this policy.
• Internal monitoring also takes place to ensure the integrity of game operations and adherence to this Fair Gaming Policy.
• Any game provider or software found not to meet our fairness or integrity standards will be removed from our offering until issues are resolved.

Updates to Policy

• We may revise this Policy from time to time in order to reflect changes in regulatory requirements, technological advances, or improvements in our practices.
• When changes are made, we will provide notice on our website or via email (as per our communication policy) so that players are aware of and can review the new provisions.
• Continued use of our services after updates are posted constitutes acceptance of the updated policy.

Contact

If you have any questions or concerns about our Fair Gaming Policy, or want to request proof of certification, audit reports, etc., please contact our support team at:

[[email protected]]
[ Live Chat Contact / Support Portal]